Refund policy

## RETURNS & REFUNDS POLICY Because our products are custom-made to order, we are unable to accept returns or exchanges for buyer's remorse, accidental orders, or choosing the incorrect size/color. We encourage you to carefully review the sizing charts provided on our product pages before ordering. However, we want you to love your order! We fully back the quality of our products with the following guarantees: ### 1. Damaged or Defective Items If your item arrives damaged, has a clear manufacturing defect, or features a severe printing error (e.g., wrong design, missing elements, or structural holes), we will gladly send you a **free replacement** or issue a refund. * **Timeline:** You must report the issue within **14 days of delivery**. * **Requirements:** Do not mail the item back. Instead, send an email to our support team with your order number and **clear photographic evidence** showing the defect next to a flat surface. ### 2. Lost in Transit Packages If your tracking information has not updated for **10 or more business days** (domestic) or **20 business days** (international), please reach out to us. If the package is officially deemed lost by the carrier, we will issue a free replacement order for you. ### 3. Incorrect Shipping Addresses Please verify your address at checkout. We cannot issue refunds or free replacements if a package is lost, delayed, or marked as undeliverable due to an incorrect or incomplete address provided during checkout. If a package is returned to our facility, the customer will be responsible for any additional shipping fees required to resend it. ### Contact Us

To report a defective item or ask a question about your order, please contact us through our website's contact form or email us directly at **customersupport@desideriummmxxvi.com**.