Shipping policy

# Shipping Policy

Thank you for shopping with us! Because our products are custom-made to order, our shipping and fulfillment process looks a little different than a traditional retail store. Please review our policy below to understand how your order is processed, shipped, and delivered.

### 1. Production vs. Shipping Time
Every item on our website is printed on demand just for you. This means your order goes through two phases before arriving at your door:
* **Production Time:** This is the time it takes to print, quality-check, and package your custom item. Most items enter production within 24 hours of ordering and take **2 to 7 business days** to manufacture.
* **Shipping Time (Transit):** This is the time it takes for the mail carrier to deliver your package once it leaves the printing facility. 

### 2. Shipping Options & Delivery Estimates
We offer two methods of transit once production is complete. Shipping rates are calculated automatically at checkout based on your delivery address.

* **Standard Shipping:** Typically takes **3 to 7 business days** for domestic delivery after the item is printed. 
  * **Free Shipping:** Standard shipping is **100% covered by us on all orders over $100!**
* **Express Shipping:** Faster transit times via expedited carriers, typically delivering within **2 to 3 business days** after production. 
  * *Note: Opting for Express Shipping speeds up the courier transit time, but does not bypass or accelerate the required 2 to 7 business day printing and production phase.*

*Please note: These timeframes are estimates, not guarantees. Delays can occur during peak holiday seasons or due to carrier disruptions.*

### 3. Multiple Packages & Split Shipments
We partner with a network of specialized print providers to bring you the best quality products. If you order multiple different items (for example, a t-shirt and a ceramic mug), **they may be produced at different facilities and ship separately**. 
* You will receive a unique tracking number for each package in your order.
* Items may arrive a few days apart. Please do not be alarmed if part of your order arrives first!

### 4. Tracking Your Order
Once your item has been printed and handed over to the shipping carrier, Shopify will automatically send a shipping confirmation email containing a **tracking link**. Please allow 24–48 hours for the tracking information to update once you receive the link.

### 5. Customs, Duties, and Taxes (International)
For international orders, please be aware that your country may charge import duties, customs fees, or local taxes upon arrival. 
* **The customer is responsible for all customs fees and import duties**. 
* We have no control over these charges and cannot predict what they may be.

### 6. Lost, Stolen, or Damaged Packages
* **Damaged Items:** If your order arrives damaged or has a printing defect, please take a clear photo of the issue and contact us within 14 days of delivery. We will arrange a free replacement or a refund.
* **Lost Packages:** If your tracking information hasn't updated for 10 or more business days, please reach out to us so we can investigate the package location.
* **Incorrect Addresses:** Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned to the printer due to an incorrect address, you may be responsible for reshipment costs.

### Contact Us
If you have any questions about your order's delivery status, please contact us through our website's contact form or email us at **customersupport@desideriummmxxvi.com**.